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Britannia International, Canary Wharf

163 Marsh Wall London E14 9SJ - Map
TripAdvisor Traveller Rating
Based on 3876 Reviews
  • overview
  • customer reviews

Britannia International Overview

Britannia International is situated on the water's edge of the London Docklands. Canary Wharf Underground Station is around 650 yards away where you can easily access the attractions that London has to offer.

The hotel has an onsite health club and gym equipped with an indoor heated pool, spa, sauna, steam room and a fitness centre which can be used for an extra cost. Jenny’s Restaurant serves traditional British cuisine and cooked breakfasts. The Pizzeria offers Italian cuisine, light lunches and snacks.

Rooms at Britannia International, all have en suite bathrooms and come with amenities including tea and coffee making facilities and a work desk. Many of the rooms have Docklands views.

When in London be sure to visit attractions including Madame Tussauds, The London Dungeon, London Zoo and Buckingham Palace.

Britannia International Overview

Britannia International is situated on the water's edge of the London Docklands. Canary Wharf Underground Station is around 650 yards away where you can easily access the attractions that London has to offer.

The hotel has an onsite health club and gym equipped with an indoor heated pool, spa, sauna, steam room and a fitness centre which can be used for an extra cost. Jenny’s Restaurant serves traditional British cuisine and cooked breakfasts. The Pizzeria offers Italian cuisine, light lunches and snacks.

Rooms at Britannia International, all have en suite bathrooms and come with amenities including tea and coffee making facilities and a work desk. Many of the rooms have Docklands views.

When in London be sure to visit attractions including Madame Tussauds, The London Dungeon, London Zoo and Buckingham Palace.


Our customers think this is great for...

62%

Central location

56%

Great service

43%

Family friendly


Hotel facilities

  • 24-hour front desk
  • Air-conditioned public areas
  • Audio-visual equipment
  • Banquet facilities
  • Bar/lounge
  • Business centre
  • Business services
  • Check-in time starts 2:00 PM
  • Check-out by 11:00 AM
  • Coffee in lobby
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Concierge desk
  • Concierge services
  • Conference center
  • Currency exchange
  • Dry cleaning/laundry service
  • Elevator/lift
  • Eurocard
  • Exhibit space
  • Express check-out
  • Fitness facilities
  • Free Wi-Fi
  • Health club
  • Internet access - wireless
  • Internet access in public areas - complimentary
  • Laundry facilities
  • Limo or Town Car service available
  • Luggage storage
  • Multilingual staff
  • Number of restaurants 2
  • One meeting/conference room
  • Pets accepted
  • Photocopy machines
  • Pool table
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Room service
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Sauna
  • Secretarial services
  • Secure parking
  • Spa tub
  • Steam room
  • Swimming pool - indoor
  • Swimming pool - outdoor
  • Television in lobby
  • Terrace
  • Total number of rooms 442
  • Wedding services
  • Wheelchair accessible

Room facilities

  • Air conditioning
  • Alarm clock
  • Bathtub only
  • Climate control
  • Coffee/tea maker
  • Complimentary newspaper
  • Complimentary toiletries
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Desk
  • Direct-dial phone
  • Electronic/magnetic keys
  • Extra towels/bedding in room
  • Hair dryer
  • Hair dryer (on request)
  • In-room safe
  • Iron/ironing board (on request)
  • Jetted bathtub
  • Phone
  • Private bathroom
  • Shower only
  • Shower/bathtub combination
  • Smoking permitted
  • Standard television service
  • Television
  • Television Internet access (complimentary)
  • Trouser press
  • Voice mail
  • Wake-up calls
  • Window opens

Customer Reviews

7/10 Good Based on 66 Customer Reviews

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4/10 Average

17 May 2016

Rooms and free upgrade was great, staff are world class

Free, upgrade, world class service, the only downer was the next door room, who were shouting and screaming, i did complain to the front desk but the night staff did not do anything, And i got no sleep at all

The best thing about my stay was...

Location
8/10 Great

29 March 2016

favourite London hotel

Great value - Some sites mention dated and in need of refurb. I think it is quaint and old-fashioned style is appealing although the window cleaner could definitely do with visiting !!excellent buffet breakfast - veggies on evening meal would be better if fresh (obviously frozen) but carvery and salad were great. Good Fridays battered fish was like cardboard but the salmon was superb. benefits of buffet option.

The best thing about my stay was...

Lovely hotel - great location
8/10 Great

09 September 2015

weekend away

In need of refurbishment, but clean and friendly staff. Trip adviser gives this hotel bad reviews that are not true.

The best thing about my stay was...

cleanliness
6/10 Good

16 February 2015

Beautiful views

Dated hotel not the cleanest aswell however lovely view and location

The best thing about my stay was...

The view
8/10 Great

18 August 2013

Great Location, Stunning Views, Clean and Comfortable hotel.

We stayed at the Britannia International for two nights. We wanted a reasonably priced hotel in a good location with good facilities as a base for sight-seeing and going to see a show. We were not disappointed. The International is near Canary Wharf in the Docklands Area and very easy to reach by the DLR. Nearest stop is Heron Quay a five minute walk around the corner with trains running every few minutes back into Central London. Ideal! The hotel itself looks as though at one time it was quite swanky but sadly is now a little tired around the edges decor-wise. No issues with cleanliness or comfort but the carpets, wallpaper and furniture are a little old-fashioned. Our room was a spacious double with a pull-out sofa bed for our ten year old daughter. ( My daughter assures me that she was very comfortable). The room has plenty of storage and a decent sized dressing table/desk with hair-dryer and kettle for making coffee/tea. Also pleasantly surprised to find an iron, ironing board and trouser press in the wardrobe. There is a flat-screen tv with all the free-view channels and the room has air-conditioning (which you will need as the windows do not open). The bathroom had toilet, sink and bath with over-bath shower. All very clean, plenty of towels and good supply of hot water. There were leaflets offering room-service and all kinds of spa treatments but we did not use these so cannot comment. The best thing about our room was the fabulous view!! I couldn't stop looking! Views over the South Quay, with all the high-rise towers, the O2 arena and cable-cars and the DLR coming in and out of the Heron-Quay station. There was some noise from the DLR but did not keep me from sleeping at all. We had breakfast included in our price, this was served in Jenny's restaurant on the ground floor with views of the quay. The breakfast was buffet-style and had almost everything you could think of to offer: bacon, sausages, fried eggs, scrambled eggs, black-pudding, tomatoes, beans, mushrooms, hash browns, french fries (!!!) fruit, yogurts, cereal, porridge, croissants, danish pastries, toast, tea, coffee, hot-chocolate, and an array of fruit juices orange, apple, grape-fruit and cranberry. A great start to the day. There is also a pizzeria and an Indian restaurant and a bar/pub. We didn't really use these services other than to get a late-night pizza to take up to our room after a night at the theatre. I think it was £8.80 for a 12" margherita and they boxed it up for us to eat in our room. Very tasty. My daughter and I did make use of the pool/spa on both mornings. We did have to pay extra though (£4 for adult £2 for child) and got use of the pool, jacuzzi, sauna and steam-room. It was never busy and at times we had the whole thing to ourselves. At most there were five of us in the pool. My daughter loved it. As with the rest of the hotel it could do with a little bit of modernisation decor-wise but was clean and well-staffed. There is also a gym in the health club which we didn't use but it did look well equipped. All of the staff we encountered were very friendly, helpful and informative which contributed towards a very pleasant stay. I would definitely stay here again. My only complaint would be that the bedroom windows were quite dirty outside which somewhat spoiled the fabulous vista!

The best thing about my stay was...

Views and Pool/Spa
8/10 Great

21 July 2013

Amazing as always

If your looking for a lovely hotel in London give this a go it's fantastic. We have stayed here on quite a few occassions now and it is ideally situated for trips into the city by underground. Perfect location for taking in a show, concert, sightseeing etc. The hotel it self is welcoming and the staff are very good at what they do. Lots to see and do near the hotel with the museum, shops, river, docks etc. Lovely walk along the river Thames to old pubs like The Grapes, Captain Kid, Prospect of Whitby or Pride of Ramsgate each has its own uniqe feel and is full of history. On a Saturday our favourite trip is: Underground to London Bridge, visit the awsome Borough market....a haven for food lovers. Grab some treats and walk along the Embankment to Waterloo enjoying the sights, cross over the River Thames to Covent Garden. If you still have enough energy make your way though China Town and Soho to the park and have your picnic on the grass with lots of other people chilling out. So much to see and do but sometimes just staying in the hotel relaxing is great and you have the pool and leisure facilities an site as a bonus. The food and bar areas are always lovely and resonably priced....you don't need to go out!

The best thing about my stay was...

Getting good deals on the price means we can enjoy some time away together
10/10 Amazing

31 May 2013

Great location easy access to main attractions

Have used this hotel before so we knew what to expect. Had a double room up on the eighth floor , was very comfortable and clean and tidy. We chose this hotel for the easy access to the 02 arena, one stop on the east jubilee line which was literally minutes walk from the hotel and also a fraction of the cost of a taxi. The swimming pool and facilities were a bonus , although I have to say that the pool area does need a tidy up but a couple of hours chilling with a swim and sauna really started our stay off nicely.The breakfast was good and was included in the price of our stay. All in all a lovely hotel, friendly staff and comfortable rooms. Will definitely use again and have already recommended to friends.

The best thing about my stay was...

The ease and location of getting to the 02
4/10 Average

09 December 2012

We were really disappointed as we have a very noisey double bedroom and the that noise was coming from the room's air-condition which kept us awake all night. So that we were very tired the next day to attend our meeting in Canary Wharlf.

Although the hotel has a nice and excellent location, but unfortunately they gave us a very bad double bedroom which caused a very bad night sleep for both of us!!!!

The best thing about my stay was...

Its location and its view looking at the surrounding.
4/10 Average

14 October 2012

Not so good

Room was available when we got there even though we were early. Room was clean. However the breakfast service let the hotel down. Our room came with continental breakfast. My friend had the continental breakfast but I changed my mind and wanted a cooked breakfast. Instead of being charged the difference (which according to their website was about £3) I was charged £5.50 extra. There were no cups on the tables and when we asked for cups we were told that there were cups on the table. Breakfast staff not very friendly and had to wait for coffee. I complained at the reception but was fobbed off. Also DLR trains noisey waking us at 7am I have stayed at this hotel before, but I wouldn't stay there again.

The best thing about my stay was...

The view
6/10 Good

07 July 2012

friendly and accessible hotel

very friendly yet professional staff rooms need updating yet are very clean and comfortable breakfast caters for all dietary needs

The best thing about my stay was...

good location for the areas we wanted to visit in London
8/10 Great

21 June 2012

nice location

We were upgrade on check in which was a nice surprise the room was OK, large enough with clean towels and sheets but it was a bit shabby/ well worn!

The best thing about my stay was...

Closness to Canary Wharf, price and included breakfast
8/10 Great

18 June 2012

Short Break

I stayed in a double room which was spacious, clean and comfortable. The locality is good with Canary Wharf tube station being less than a 10 minute walk away. The staff were extremely welcoming, friendly and helpful. It proved to be excellent value for money and would give serious consideration to staying again if the rate was as attractive as on this occasion.

6/10 Good

06 June 2012

international hotel

Location great for access to canary wharf shopping and bars. Easy access to central London. Room satisfactory. Corridors smelt of smoke, they need to Febreze it!!Good value pizzeria. Desk and lobby service poor, staff not friendly at all. Pizzeria staff great. Overall good hotel for the price.

8/10 Great

23 April 2012

Good cheap hotel for Docklands location

Only down side was having to pay for leisure facilities (£5 if u want a towel) and bfast only continental unless you pay more. Rooms very basic but great views and lovely powerful showers

The best thing about my stay was...

Location, price
8/10 Great

18 November 2011

Una estadia exelente

Estubimos 5 días en el hotel. La ubicación exelente a 5 minutos del metro Jubilee. Tambien la atención. Todos nos atendieron muy bien. Nosotros no hablamos inglés sin embargo siempre hicieron todos sus esfuerzos para solucionarnos cualquier tipo de dudas. Las habitaciones muy bien, quizás habría que renovar alguna alfombra de los pasillos, que estaban muy gastadas. Un hotel al que volvería sin dudarlo.

The best thing about my stay was...

La ubicación e instalaciones del hotel, también su atención.
8/10 Great

05 April 2011

Weekend in London to see a show at the O2

Just returne from a two night stay at the Brittania. Very comfortable, very clean and very convenient position for the O2, one stop on the tube. No complaints at all, if I did have maybe a touch expensive to park the car in the hotel car park, £42 for two nights... but he n again I suppose you should expect to pay for the covenience and the comfort of knowing the car is parked in a secure area.

4/10 Average

14 March 2011

Little sleep

Good location for O2 - one tube stop. Rooms facing Heron Quays tube stop are not quiet, even on a high floor. Tube line passes near hotel and ear plugs don't help as you feel the vibrations from the tube trains passing in both directions. Rooms facing road (Marsh Wall South Quay) may be OK. Breakfast continental style OK, nothing spectacular.

The best thing about my stay was...

Location to O2 Arena
4/10 Average

02 March 2011

Ok for a stopover, but not much else...

The room was adequate. The air con did not seem to work in any of the rooms. (My parents and my sister's family also had rooms on a separate floor and their a/c was the same as ours.) We were constantly warm. We stayed two nights. The continental breakfast in the pizzeria was very limited. The eating area itself was dirty. The floor having the same mess both mornings. There was broken glass on the carpetted stairs. Not all the tableware available was particularly clean. No staff were around to clean tables. AVOID THE 'HEALTH' SUITE. The health suite is charged £2.50 for use of the facilities and a further £1 for a towel. The changing area, swimming pool area and access are all FILTHY. Particularly where you have to walk with bare feet on exposed disgustingly dirty floors. The power shower in the 'spa' area was out of use. There were no steps up into the jacuzzi which was raised about three foot above the ground. When my partner asked for his money back the manager demanded to be shown the problems. He was shown all the above and could not argue that the pool area was not satisfactory. Don't expect much. The location was ok for us. We were in the area for a wedding. It was close enough for us for where we needed to be but we do not expect to be stopping there again anytime soon. The hotel is in a quiet enough area but not close to any major sites and don't expect any notable views.

4/10 Average

18 February 2011

Very noisy room, could do with updating. Lousy Breakfast

Stayed at the Hotel for location, close to Canary Warf. The DLR Trains travelling across the bridge kept me awake as the windows were not sound proofed. The Hotel was generally in need of a makeover and a clean. The Cotinental breakfast was very poor wiyh little choice.

The best thing about my stay was...

Location to Carary Warf
10/10 Amazing

07 February 2011

Excellent Hotel, Fantastic Service, Delicious Food

Stayed in a luxury twin room overlooking the Canary Wharf. Lovely paramonic views! Breakfast was excellent! I would highly recommend this hotel for anyone visiting London.

The best thing about my stay was...

Luxury Room,

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