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(01) 903 0070

Frequently asked questions

Most popular questions

    • You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on (01) 903 0070 and a member of the Sales Team will be able to help you.

    • If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on +44 114 4070241. This is a 24 hour support number.

    • If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on (01) 903 0070 and a member of the Customer Service team will be able to help you.

    • Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 903 0070 and a member of the Customer Service Team will be able to help you.

    • You should receive a Booking Confirmation email but may not be issued with tickets. Please call us on (01) 903 0070 and we will check your booking for you.

    • Please check your Transfer Voucher for details regarding your pick up. If you need further assistance please call us on (01) 903 0070 and a member of the Customer Service team will be able to help you.

    • If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents. If you need any assistance please call us on (01) 903 0070 and a member of the Customer Service Team will be able to help you.

    • If you need to cancel a booking for any reason you should log into My Account and use the 'Contact Us' option. It might be worth checking the Terms of Business beforehand to establish any potential charges.

    • An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of €35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

    • You will make an initial deposit payment at the point you confirm your order. You can then make as many instalment payments as you choose to. If you have an outstanding balance at the point the final balance is due we will attempt to auto collect the balance using the original card details.