016 950 989 - Sales ( 8am - 11pm)
016 950 980 - Customer Service ( 8am - 6pm)

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

Overview

Hard Rock Hotel Riviera Maya is nestled between lush tropical vegetation and the clear waters and white sandy beaches of the coast of the Riviera Maya.

The extensive grounds are home to 6 swimming pools with water slides, tennis courts, bicycles, kayaking, snorkelling and a climbing wall. Take part in a monkey experience allowing you to explore the Spider Monkeys natural habitat. Keep the kids busy at the Roxity Kids Club where they can take part in a range of activities, along with endless water activities by the family poolside with a chilled beverage from the swim-up bar. Enjoy the Music Lab Experience where you can start in your own music video, lay down some vocals and enjoy a spin session on the decks and be part of a rock band.

Designed in a traditional Mexican style, the rooms at Hard Rock Riviera Maya all feature a satellite TV, air conditioning, coffee maker and a minibar. Rooms open onto a balcony with a hammock giving you a serene place to relax after a busy day.

Special Notice:

Book a minimum 3-night or more stay from now until December 28, 2018 for travel during the same time and choose from the following: Resort credit for use toward tours, spa and beauty salon treatments, golf outings, select Colin Cowie Wedding Collections™, upgraded wine selection, and Rock Shots® photo packages, based on following length of stay:

USD 500 in resort credit with a 3-night stay
USD 750 in resort credit with a 4-night stay
USD 1500 in resort credit with a 5-6 night stay
USD 1800 in resort credit with a 7-8 night stay
USD 2000 in resort credit with a 9-11 night stay
USD 2500 in resort credit with a 12-13 night stay
USD 3600 in resort credit with a 14+ night stay

OR Unlimited rounds of golf for all guests registered in the same room in exchange for the resort credit.

3-night minimum stay required. Offer valid for any room category. Complete details available at check-in. Resort credit is not transferable, non-cumulative, and cannot be applied to future stays. Resort credit cannot be exchanged for cash, products or merchandise. Offer is not valid with groups/conventions. A service fee of 20% will be applied to all resort credit items and services (Rock Shots®, Resort Credit Shop and other products and services of this promotion). Promotion does not apply for Special Events and/or Wedding for Rock Shot®. These fees can be paid with cash, credit card or other authorised means. Credit is applied to guest's account at check-out. Other restrictions may apply. Promotion, prices, and applicable services are subject to change without prior notice.


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

Note:

We´re glad to share with you that the Zip-line  at the top of the slide is open 2 day a week, from 11:00 am to 3:00 pm.
 
·  Minimum weight is 40kg and maximum 100kg. This is because less that 40kg can get stuck in the middle and don't reach the end of the zip line. (not enough weight to get to the end).
·  No extra charge.

Please Note

Due to the high demand for family-friendly resorts and the smaller number of clients travelling to adults only resorts during certain travel periods throughout the year, we have taken the decision that Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during the following dates:

·         July 12 - August 17, 2019

·         December 16, 2019 - January 4, 2020

·         April 4 - 18, 2020

·         July 10 - August 15, 2020

·         December 19, 2020 - January 3, 2021

·         March 27 - April 10, 2021

·         July 16 - August 14, 2021

·         December 18, 2021 - January 3, 2022

During these dates, all facilities in the Heaven section will be family-friendly except:

·         Body Rock®

·         Posh Beauty Salon

·         Heaven Night Club

·         Heaven Lounge (after 11:00PM)

·         Eden Beach (includes a jacuzzi and beach)

Rock Spa® will allow select services to teens between the ages of 15 - 18, while accompanied by an adult. The Heaven section of the hotel will resume regular adults-only operations on all other dates.

 NOTE:-

RCD Hotels is fully committed to providing an exceptional travel experience, we will be removing spirits dispensers in every room from all of our Hard Rock All Inclusive Hotels in Mexico and the Dominican Republic in order to enhance safety and improve the experience moving forward. Guests are welcome to enjoy their drinks of choice at any of our bars with extended operational hours.

We acknowledge that this room amenity may have been in your brochure inclusion and/or website at the time of booking, therefore, we will provide guests with the option of having these bottles in their room during their stay, when requested upon arrival during the check in process in 2019, however this option will not be available from 2020 onwards.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

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016 950 989
016 950 989

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Facilities

Hotel facilities

Wifi

  • Internet access - wireless
  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Swimming Pool - Kids
  • Swimming Pool - Outdoor
  • Spa and wellness centre
  • Gym
  • Massage

Activities

  • Kids Club
  • Tennis on site
  • Billiards or pool table
  • Ballroom(s)
  • Hair salon
  • Nightclub

Food & Drink

  • Restaurant
  • Room service
  • Coffee shop or café

Services & Shops

  • Babysitting (Surcharge)
  • Business services
  • Wedding services
  • On-site medical assistance available
  • Beauty services
  • Laundry facilities
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Tour assistance
  • Concierge desk
  • Area shuttle (complimentary)

General Info

  • Multiple small meeting rooms
  • Minimum check-in age 18
  • Number of buildings/towers 9
  • Number of Rooms 1067
  • Number of floors 3
  • Beachfront
  • 24-hour front desk
  • Caters to families
  • Gift shop
  • Elevator/lift
  • Designated smoking areas
  • Wheelchair accessible
  • Pets not allowed
  • Conference center
  • Check-out by noon
  • Patio
  • Multilingual staff
  • ATM/banking
  • Check-in time starts 3:00 PM

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • In-room safe
  • Double sink
  • Hair dryer
  • Coffee/tea maker
  • Welcome amenities
  • Clock radio
  • Iron/ironing board (on request)

Internet, TV & Phone

  • Satellite television service
  • iPhone Charging Dock/Clock Radio
  • Phone
  • Direct-dial phone

Rooms & Comfort

  • Rollaway beds available on request
  • Air conditioning
  • Cribs/infant beds available
  • Cribs/infant beds available on request
  • Balcony

Bath & Shower

  • Makeup/shaving mirror
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Jetted bathtub

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Location

map
map

Attractions Nearby

  • Dolphin Discovery 0.77 miles
  • Dolphinaris Riviera Maya Park 0.81 miles
  • Dolphin Discovery 0.82 miles
  • Puerto Aventuras Golf Club 0.83 miles
  • CEDAM Museum 0.89 miles
  • Puerto Aventuras Marina 0.91 miles
  • Fatima Bay 1.06 miles
  • Oasis Beach 1.08 miles
  • Chac Mol Cenote 2.04 miles
  • Ecopark Kantun Chi 2.37 miles
View More

Resort Info

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Hard Rock Hotels Riviera Maya Reviews

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Based on 13774 Reviews
4.5
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