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Hilton London Gatwick Airport, Gatwick

South Terminal, West Sussex Gatwick RH6 OLL - Map
TripAdvisor Traveller Rating
Based on 7335 Reviews
  • overview
  • customer reviews

Hilton London Gatwick Airport Overview

Located in Gatwick, Hilton London Gatwick Airport is near the airport and close to Crawley Town Hall. Other points of interest are St. John the Baptist Church and Hawth Theatre. Hotel Dining options at Hilton London Gatwick Airport include 2 restaurants. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include a fitness facility. This 4.0 star property has a business center and offers small meeting rooms, secretarial services, and audio visual equipment. High speed Internet access is available in public areas. Translation services and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, a concierge desk, and multilingual staff. There are 821 guestrooms at Hilton London Gatwick Airport. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. High speed Internet access is provided. In addition to desks, guestrooms offer direct dial phones. Televisions have premium satellite channels and pay movies. Air conditioned rooms also include coffee/tea makers, blackout drapes/curtains, electronic check out, and electronic/magnetic keys. Guests may request extra towels/bedding and wake up calls. Housekeeping is available daily. Cribs (infant beds) are available on request.

Hilton London Gatwick Airport Overview

Located in Gatwick, Hilton London Gatwick Airport is near the airport and close to Crawley Town Hall. Other points of interest are St. John the Baptist Church and Hawth Theatre. Hotel Dining options at Hilton London Gatwick Airport include 2 restaurants. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include a fitness facility. This 4.0 star property has a business center and offers small meeting rooms, secretarial services, and audio visual equipment. High speed Internet access is available in public areas. Translation services and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, a concierge desk, and multilingual staff. There are 821 guestrooms at Hilton London Gatwick Airport. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. High speed Internet access is provided. In addition to desks, guestrooms offer direct dial phones. Televisions have premium satellite channels and pay movies. Air conditioned rooms also include coffee/tea makers, blackout drapes/curtains, electronic check out, and electronic/magnetic keys. Guests may request extra towels/bedding and wake up calls. Housekeeping is available daily. Cribs (infant beds) are available on request.

Our customers think this is great for...

58%

Central location

33%

Great service

33%

Quiet


Hotel facilities

  • 24-hour front desk
  • Air-conditioned public areas
  • ATM/banking
  • Audio-visual equipment
  • Banquet facilities
  • Bar/lounge
  • Business centre
  • Check-in time starts 3:00 PM
  • Check-out by noon
  • Coffee shop or café
  • Concierge desk
  • Concierge services
  • Conference center
  • Currency exchange
  • Dry cleaning/laundry service
  • Elevator/lift
  • Eurocard
  • Event catering
  • Express check-in
  • Express check-out
  • Fitness facilities
  • Gift shop
  • Internet access - wireless
  • Internet access in public areas - high speed
  • JCB International
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Multiple large conference rooms
  • Multiple small meeting rooms
  • No rollaway beds available
  • Number of buildings/towers 1
  • Number of floors 10
  • Number of restaurants 2
  • Pet policy - dogs and cats only
  • Pets accepted
  • Restaurant(s) in hotel
  • Room service
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Secretarial services
  • Suitable for children
  • Technology helpdesk
  • Total number of rooms 821
  • Tour assistance
  • Tours/ticket assistance
  • Translation services
  • Wedding services
  • Wireless (high-speed) Internet access - surcharge

Room facilities

  • Air conditioning
  • Blackout drapes/curtains
  • Cable television service
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary newspaper
  • Complimentary toiletries
  • Connecting / adjoining rooms available
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Desk
  • Direct-dial phone
  • Electronic check-out
  • Electronic/magnetic keys
  • Ergonomic chair
  • Extra towels/bedding
  • Free movie channels
  • Hair dryer
  • Handheld showerhead
  • High-speed Internet access
  • Iron/ironing board
  • Maximum number of pets per room 2
  • Non-smoking only
  • OnCommand Video
  • Pay movies
  • Premium television channel(s)
  • Private bathroom
  • Shower/bathtub combination
  • Soundproofed rooms
  • Trouser press
  • Wake-up calls

Customer Reviews

7/10 Good Based on 13 Customer Reviews

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6/10 Good

01 November 2016

Ok'ish but could do better

Like many travellers, the appeal of this hotel is its convenient location to Gatwick's South Terminal. Unfortunately on the evening we arrived, after some 6 hours road travel, the reception desk computers decided to go on a very very 'go slow'! It took some 45 mins+ to achieve check-in. Just what we needed! In fairness, we were offered live-saving cold drinks while waiting and a complimentary buffet-style dinner for 2, which was most welcomed. This may have been a one-off 'blipp'(?) but Hilton management need to have a Plan B ready to swing in to action in future if it is not to further damage its reputation at this particular hotel.

The best thing about my stay was...

the complimentary dinner for 2
4/10 Average

07 June 2016

Average

Pre flight stay, very convenient as it is attached to the south terminal although the room was very dated bathroom was a little old and we only had one pillow each. Restaurant in the hotel had very limited selection and overpriced. We walked through and ate in the airport. Would not stay here again.

The best thing about my stay was...

Location
8/10 Great

17 February 2015

Pre-flight stay at Hilton

An excellent price through Alpha rooms gave us a perfectly adequate room for the one night. The highlight was the excellent food and service in the hotel's "Amy's Restaurant".

The best thing about my stay was...

The convenience for the airport.
10/10 Amazing

13 February 2015

One night stay at Hilton Gatwick

Lovely hotel. Rooms we clean and very comfortable. Excellent location with just a 5 min walk into Gatwick South Terminal, which is under cover. Also, has long and short stay parking. I would use again and would (have already recommended) highly recommend. Not as expensive as you would think. :)

The best thing about my stay was...

Location, very close to terminal. Reasonably priced too.
2/10 Okay

04 January 2015

VERY DISAPPOINTED

Everything was second class as this hotel. We stayed at this hotel for a treat to celebrate our retirement for an onward flight the next morning. On arriving we quickly attended the restaurant as we had just both finished work and were looking forward to a nice meal and evening. We were told that the restaurant closed at 10pm so immediately went to the restaurant where we found the buffet food cold, not edible and frankly quite disappointing. Returning to our room the last thing we done was book an early morning call to allow us to check in our luggage where the bag drop closed at 8am. We requested an early morning call at 6am but never got one and was only myself waking at 7:35am and rushing out without a breakfast and even time for a shower that we managed to wake at all!!. I must point out that we are both retired and having to literally run to the bag drop was quite a hard thing to do, we were both dazed and myself pulling muscles in both my legs which lasted 3 days into our holiday. VERY VERY DISAPPOINTED that I wrote to the hotel but received no response or apology about this. WOULD NOT USE THIS HOTEL AGAIN. We have always stayed at hotels the night before our flights at much cheaper hotels, but the food and service at the Hilton was the worse we have ever come across. PLEASE MAKE SURE IF YOU BOOK AN EARLY MORNING CALL, USE YOUR PHONE FOR BACK UP AS YOU CANNOT RELY ON HIS HOTEL ! We have certainly learnt our lesson!!

The best thing about my stay was...

NOTHING
8/10 Great

21 July 2014

Night before holiday, stay at the Hilton?

Because we had an early start we decided to treat ourselves with a stay at the Hilton, Gatwick. Would we do it again? Yes, probably, but we would do things slightly differently perhaps. The room was OK, once we found it! It was seemingly miles away from Reception with endless similar corridors and the room numbering very strange. The alarm clock had been set by the previous incumbent who needed to be up at 3.45am apparently! Unfortunately it does not auto cancel and we nearly resorted to chucking it out the window in desperation. This negated our choice to have a leisurely wake up. The breakfast was not included, but we only found out when we presented ourselves at the breakfast bar. The waiter helpfully suggested we could pay £18.95 each, but we opted for Cafe Rouge in the airport fortunately as this was great and about half the price! We did have an excellent (although pricey £145 for 3) buffet meal with bottle of wine and virgin cocktail; the night before.

The best thing about my stay was...

Birthday dinner the night before with our daughter. The staff in the restaurant were excellent.
10/10 Amazing

19 November 2012

Geat Stay

I have to say my stay at the Hilton London Gatwick was most enjoyable, the service was very good and I had a restful night before my flight the next day. The restaurant I found the food very good and the staff were very helpful, overall I can only give praise to everyone, thank you.

The best thing about my stay was...

The service was tops.
6/10 Good

22 November 2011

overnight stay before intercontinental flight

quite and reasonably comfortable room room too small, no fridge, modest bathroom unacceptable charge for internet usage expensive breakfast

The best thing about my stay was...

no noise
10/10 Amazing

19 November 2011

Very good hotel in a brilliant location

Good hotel, nice breakfast in the best location for Gatwick South terminal

The best thing about my stay was...

Staying within the terminal building
6/10 Good

09 October 2011

Adequate

I've stayed here several times before for a single night before or after a flight and has always been good, the last time especially so. However this time the room was dated (not had a refurb the others clearly have) but comfy & the breakfast was barely mediocre. I'm just glad the alpharooms rate was B&B otherwise I'd have been spewing if I'd forked out £18.50pp to have the dreadful smoosh they called a buffet breakkie. Just goes to show that the staff & right chef can make all the difference.

The best thing about my stay was...

the bed
6/10 Good

19 September 2011

OK hotel actually in the south terminal but nothing special

The hotel is part of the \South Terminal complex although currently the most direct route has been diverted. It is a little tired now and room condition is not 100% - mine had no towels and the TV did not work. Not really recommended unless you really like every minute of your sleep as other hotels near the airport providing a shuttle are probably slightly better kept and cheaper.

The best thing about my stay was...

No need to hang around and wait for a shuttle bus to get tot he airport.
8/10 Great

17 July 2011

Just an overnight before heading home

Had chosen this hotel as it is so close to the terminal. We had arrived at about 0200 after a 5hour flight home, so decided to overnight at the airport before continuing on home. Perfect location - fairly easy to get to despite building work at the terminal at the mo, but direction signs were spot on. A bit sad that despite prebooking a double room & being an HHonors member they said they didn't have it avail on checkin. I almost felt like an assumption was being made coz I was there with my husband. Firm & polite persistence paid off & the proper room magically appeared. Checkout is quite late which was handy & breakfast was HUGE with a massive choice, so made for a relaxed return home the next day.

The best thing about my stay was...

Breakfast
10/10 Amazing

09 June 2011

So convienient to Gatwick airport.

Excellent but friendly service . Facilities really good . So easy to get to and from the train station and the South Terminal. No hassle about catching a shuttle bus .

The best thing about my stay was...

Ease at getting to the airport terminal.

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