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Moon Palace Cancun, Hotel Zone

Carretera Cancun - Chetumal Km. 340 Cancun 77500 - Map
TripAdvisor Traveller Rating
Based on 21109 Reviews
  • overview
  • customer reviews

Moon Palace Cancun Overview

Moon Palace Cancun is located in Cancun, Mexico, only steps away from the beach. Perfect for a range of travellers including families, couples and groups, Moon Palace Golf and Spa offers everything you need to enjoy a..

Moon Palace Cancun Overview

Moon Palace Cancun is located in Cancun, Mexico, only steps away from the beach. Perfect for a range of travellers including families, couples and groups, Moon Palace Golf and Spa offers everything you need to enjoy an all-inclusive vacation.


The hotel includes a variety of activities and entertainment for family members of all ages, from popular musicians to day and night activities with a Latin show and a fire show. There's also a state of the art gym, 27-hole Jack Nicklaus golf course, luxurious spa with 39 treatment rooms and NOIR nightclub with a VIP section. The 15 onsite restaurants serve a range of specialities including Mexican, American and Italian dishes.


Rooms or suites at Moon Palace Cancun offer plenty of space to relax, with views of the lush resort grounds, ocean panorama or golf course view available. Modern amenities include an LCD satellite TV, air conditioning, coffee maker and Wi-Fi access. You can unwind with a drink in your room and choose from in-room wine, stocked mini-bar or the liquor dispenser containing tequila, rum, vodka and whiskey.


Special Offer: The complimentary wedding package now applies to couples staying for a minimum of 14 nights at Palace Resorts in Mexico.

Special Offer: Book before October 30th 2017 and you will be able to use your entire Resort Credit towards unlimited spa services and also enjoy the Unlimited Golf promotion when you book three nights or more.
Travel window: August 15th 2017 – November 1st 2017

Exclusions apply. Unlimited golf is only valid at Moon Spa & Golf Club. Transportation to and from the Moon Palace Spa & Golf Club is not included. Amount of Resort Credit clients receive depends on the length of their stay. For all Resort Credit used, 16% tax and fees apply. Golf cart fee of $38 USD per person applies to each round of golf redeemed.

Our customers think this is great for...


Great service




Family friendly

Hotel facilities

  • 24-hour front desk
  • Air-conditioned public areas
  • Arcade/game room
  • ATM/banking
  • Babysitting or childcare
  • Bar/lounge
  • Beach sun loungers
  • Beach/pool umbrellas
  • Billiards or pool table
  • Breakfast service
  • Business services
  • Check-in time starts 3:00 PM
  • Check-out by noon
  • Complimentary newspapers in lobby
  • Currency exchange
  • Designated smoking areas
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Fax machine
  • Fitness facilities
  • Free breakfast
  • Free Wi-Fi
  • Full-service spa
  • Garden
  • Gift shop
  • Golf course on site
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Massage
  • Multilingual staff
  • Nightclub
  • Number of floors 3
  • One meeting/conference room
  • On-site car rental
  • Photocopy machines
  • Pool cabanas (Surcharge)
  • Pool sun loungers
  • Poolside bar
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Rooftop terrace
  • Room service
  • Safe-deposit box at front desk
  • Sauna
  • Shopping on site
  • Snack bar/deli
  • Spa on site
  • Spa tub
  • Steam room
  • Swimming pool - children's
  • Swimming pool - outdoor seasonal
  • Swim-up bar
  • Tennis on site
  • Terrace
  • Tours/ticket assistance
  • Turkish Bath
  • Valet parking
  • Water Sports
  • Waterpark
  • Wedding services
  • Wheelchair accessible

Room facilities

  • Air conditioning
  • Alarm clock
  • Balcony
  • Bathrobes
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • CD player
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Direct-dial phone
  • DVD player
  • Hair dryer
  • In-room childcare (Surcharge)
  • In-room safe (laptop compatible)
  • iPod docking station
  • Iron/ironing board
  • Jacuzzi
  • Jetted bathtub
  • LCD television
  • Minibar
  • Phone
  • Premium television channel(s)
  • Rollaway beds available on request
  • Separate bathtub and shower
  • Shower/bathtub combination
  • Slippers

Customer Reviews

10/10 Amazing Based on 6 Customer Reviews Based on 6 Customer Reviews

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10/10 Amazing

26 May 2016

Dream Wedding at a Dream Hotel

We stayed here at the hotel for 5 nights to attend a family wedding. This hotel blew us away with how amazing it was. The service was impeccable throughout all areas of the hotel, apart from the check-in/out staff they could be doing with some more training in customer service. This hotel was grand in all scales, but never felt too hectic or busy. We were lucky to eat in most of the special restaurants which all were great. But must emphasize that the food in the buffet restaurants was just as great. The rooms were a good size (we were 2 adults & 1 child (3) traveling), beds very comfy and the shower was huge. Didn't get a chance to try the jacuzzi, but heard it was nice and relaxing. There was plenty of pools around the hotel for all types of activities from water slide to relaxing. Our son loved the pirate themed kid's pool, which was never too crowded. The wedding we attended, really did make you feel like you were in paradise. Highly recommended if you want to get married abroad. Cannot fault this hotel A+++++

The best thing about my stay was...

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10/10 Amazing

28 September 2015

Outstanding Quality and Service

We stayed just four days as part of an annual business convention. The rooms were beautiful, the food excellent, service was fantastic and the faciities were second to none. To stay somewhere where you had no worries about the cost of food was a God-send. I have been all over the world but never experienced a free mini=bar. What a clever approach to something that always worries trvellers. "Don't touch the mini-bar!!"

The best thing about my stay was...

The Service
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10/10 Amazing

24 August 2015

andrew payne

Stayed at Moon Palace Golf and Spa for two weeks from 7th August till 21 august.Fantastic hotel with wonderful staff that cant do enough for you.Food and drink are as good as you can get at an all inclusive wife used the spa which she really enjoyed and i played golf twice which was great.The only down side to the holiday was the seaweed on the beech which was quite bad and meant we had to use the pools instead.This hotel is a resort its that big plenty of things to do for all ages

The best thing about my stay was...

restaurants,golf and service
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Additional information

The Moon Palace Cancun was previously known as Moon Palace Golf & Spa Resort-All Inclusive.

10/10 Amazing Based on 6 Customer Reviews Based on 6 Customer Reviews


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