Moon Palace Cancun, Hotel Zone, Cancun

Carretera Cancun - Chetumal Km. 340 Cancun 77500
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TripAdvisor Traveller Rating
Based on 23427 Reviews

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TripAdvisor Traveller Rating
Based on 23427 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively

Hotel Info

Overview

Moon Palace Cancun is located in Cancun, Mexico, only steps away from the beach. Perfect for a range of travellers including families, couples and groups, Moon Palace Cancun offers everything you need to enjoy an all-inclusive vacation.

The hotel includes a variety of activities and entertainment for family members of all ages, from popular musicians to day and night activities with a Latin show and a fire show. There's also a state of the art gym, 27-hole Jack Nicklaus golf course, luxurious spa with 39 treatment rooms and NOIR nightclub with a VIP section. The 15 onsite restaurants serve a range of specialities including Mexican, American and Italian dishes.

Rooms or suites at Moon Palace Cancun offer plenty of space to relax, with views of the lush resort grounds, ocean panorama or golf course view available. Modern amenities include an LCD satellite TV, air conditioning, coffee maker and Wi-Fi access. You can unwind with a drink in your room and choose from in-room wine, stocked mini-bar or the liquor dispenser containing tequila, rum, vodka and whiskey.

Special Offer: The complimentary wedding package now applies to couples staying for a minimum of 14 nights at Palace Resorts in Mexico.

Special Offer: Book before October 30th 2017 and you will be able to use your entire Resort Credit towards unlimited spa services and also enjoy the Unlimited Golf promotion when you book three nights or more.
Travel window: August 15th 2017 – November 1st 2017

Exclusions apply. Unlimited golf is only valid at Moon Spa & Golf Club. Transportation to and from the Moon Palace Spa & Golf Club is not included. Amount of Resort Credit clients receive depends on the length of their stay. For all Resort Credit used, 16% tax and fees apply. Golf cart fee of $38 USD per person applies to each round of golf redeemed.

Please Note: The Jack Nicklaus Signature Golf Course located at Moon Palace Cancun will be closed August 18 - October 29, 2017. Guests can still use the Resort Credit toward rounds of golf or the Unlimited Golf offers at the Riviera Cancun Golf Course. Complimentary transportation will be provided to the Riviera Cancun Golf Course, a Jack Nicklaus designed course, and it is conveniently located near Moon Palace Cancun. 

As a second option, guests will also have access to use the Resort Credit or Unlimited Golf offers at the Grand Coral Golf Course, located in Playa del Carmen.

Please Note: The closure of Moon Spa and Golf Club has been extended to 15th December 2017.  This will also affect the two restaurants situated at the Club – La Trattoria and Riviera Maya.The golf course is still due to open on 29th October 2017 and clients will be able to play from that date. Guests wishing to use the spa facilities will be welcome to book their treatments at the new spa at The Grand at Moon Palace.

The Grand Coral Golf Club, Food and Beverages will not be included at Grand Coral and there is a buggy charge of $48 US per person for clients using unlimited golf promotions.

Please Note : The works on the entrance, gardens and main road will commence from now, finishing mid December . Improvements will be made in stages so as not to become invasive to guests. Just to reiterate, this is just the entrance and not the Hotel.


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

Please Note:

1. Tour around Cancun has been removed from the programme.
2. Moon Palace Golf Course Green Fee is now $262.
3. Green Fee at Grand Coral Golf Course has been added $220 - please see notes that transportation is included and food and beverage is not.
 

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Facilities

Hotel facilities

Wifi

  • Free Wi-Fi

Pool and Wellness

  • Swimming pool - outdoor seasonal
  • Spa on site
  • Swimming pool - children's
  • Turkish Bath
  • Full-service spa
  • Spa tub
  • Steam room
  • Pool cabanas (Surcharge)
  • Massage
  • Beach/pool umbrellas
  • Pool sun loungers
  • Fitness facilities
  • Sauna

Activities

  • Arcade/game room
  • Hair salon
  • Nightclub
  • Tennis on site
  • Billiards or pool table
  • Golf course on site
  • Waterpark
  • Water Sports

Food & Drink

  • Poolside bar
  • Restaurant(s) in hotel
  • Bar/lounge
  • Room service
  • Snack bar/deli
  • Free breakfast
  • Breakfast service
  • Swim-up bar

Services & Shops

  • Fax machine
  • Dry cleaning/laundry service
  • Tours/ticket assistance
  • Express check-in
  • Currency exchange
  • On-site car rental
  • Wedding services
  • Laundry facilities
  • Porter/bellhop
  • Luggage storage
  • Babysitting or childcare
  • Business services

General Info

  • Check-out by noon
  • Shopping on site
  • Designated smoking areas
  • Wheelchair accessible
  • Beach sun loungers
  • Grocery/convenience store
  • Complimentary newspapers in lobby
  • Garden
  • Air-conditioned public areas
  • Gift shop
  • Photocopy machines
  • 24-hour front desk
  • Terrace
  • Number of floors 3
  • Rooftop terrace
  • Elevator/lift
  • Check-in time starts 3:00 PM
  • ATM/banking
  • Multilingual staff
  • Safe-deposit box at front desk
  • One meeting/conference room

Parking

  • Valet parking

Room facilities

Room Amenities

  • In-room safe (laptop compatible)
  • Minibar
  • Iron/ironing board
  • Hair dryer
  • Coffee/tea maker
  • Clock radio
  • Alarm clock

Internet, TV & Phone

  • CD player
  • Cable/satellite television channels
  • iPod docking station
  • Phone
  • LCD television
  • Premium television channel(s)
  • Direct-dial phone
  • DVD player

Rooms & Comfort

  • Air conditioning
  • Rollaway beds available on request
  • Balcony
  • Cribs/infant beds available on request
  • In-room childcare (Surcharge)
  • Blackout drapes/curtains

Bath & Shower

  • Bathrobes
  • Complimentary toiletries
  • Separate bathtub and shower
  • Shower/bathtub combination
  • Jacuzzi
  • Jetted bathtub
  • Slippers

Housekeeping

  • Daily housekeeping
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Why book With AlphaRooms?

  • No booking fees
  • Includes taxes and charges
  • Proudly operating for 18 years
  • 500,000+ travellers away in 2016
  • 'Best Hotel Booking Website' 2016 & 17
TripAdvisor Traveller Rating
Based on 23427 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively
TripAdvisor Traveller Rating
Based on 23427 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Location

Attractions Nearby

  • Moon Palace Golf Club 0.11 miles
  • Riviera Cancun Golf Resort 1.97 miles
  • Cancun Country Club 2.46 miles
  • Wet n' Wild Cancun 2.87 miles
  • Petempich Bay 5.10 miles
  • Puerto Morelos National Marine Park 5.88 miles
  • El Rey Ruins 6.21 miles
  • Delfines Beach 6.33 miles
  • Iberostar Cancun Golf Course 6.47 miles
  • Parish of the Risen Christ 7.01 miles
View More

Resort Info

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Reviews

Moon Palace Cancun Reviews

TripAdvisor Traveller Rating
Based on 23427 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively

Moon Palace Cancun Reviews

  • Customer Reviews
  • TripAdvisor Reviews

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10/10 Amazing

26 May 2016

Dream Wedding at a Dream Hotel

We stayed here at the hotel for 5 nights to attend a family wedding. This hotel blew us away with how amazing it was. The service was impeccable throughout all areas of the hotel, apart from the check-in/out staff they could be doing with some more training in customer service. This hotel was grand in all scales, but never felt too hectic or busy. We were lucky to eat in most of the special restaurants which all were great. But must emphasize that the food in the buffet restaurants was just as great. The rooms were a good size (we were 2 adults & 1 child (3) traveling), beds very comfy and the shower was huge. Didn't get a chance to try the jacuzzi, but heard it was nice and relaxing. There was plenty of pools around the hotel for all types of activities from water slide to relaxing. Our son loved the pirate themed kid's pool, which was never too crowded. The wedding we attended, really did make you feel like you were in paradise. Highly recommended if you want to get married abroad. Cannot fault this hotel A+++++

The best thing about my stay was...

Everything
10/10 Amazing

28 September 2015

Outstanding Quality and Service

We stayed just four days as part of an annual business convention. The rooms were beautiful, the food excellent, service was fantastic and the faciities were second to none. To stay somewhere where you had no worries about the cost of food was a God-send. I have been all over the world but never experienced a free mini=bar. What a clever approach to something that always worries trvellers. "Don't touch the mini-bar!!"

The best thing about my stay was...

The Service
10/10 Amazing

24 August 2015

andrew payne

Stayed at Moon Palace Golf and Spa for two weeks from 7th August till 21 august.Fantastic hotel with wonderful staff that cant do enough for you.Food and drink are as good as you can get at an all inclusive hotel.my wife used the spa which she really enjoyed and i played golf twice which was great.The only down side to the holiday was the seaweed on the beech which was quite bad and meant we had to use the pools instead.This hotel is a resort its that big plenty of things to do for all ages

The best thing about my stay was...

restaurants,golf and service
10/10 Amazing

12 March 2015

Moon palace and spa

Moon Plalace is a fantastic and we had a fabulous time.The service was excellent staff were friendly and very helpful. The rooms were very large, clean and in top condition. It was our 10 year anniversary and return to the hotel. Knowing this the hotel gave us a complimentary romantic meal by the beach and a special cake with Champaign. A very good stay.

The best thing about my stay was...

The service and the facilities
10/10 Amazing

06 November 2014

Moon palace and spa

Fantastic hotel and resort stayed there in October with my partner for his 50th birthday staff really looked after you

The best thing about my stay was...

Rooms where lovely x
10/10 Amazing

28 September 2014

A Fantastic Spot

The resort is huge and offers lots of activities. We were there off season but it was still lovely and lively. The service was excellent staff were super friendly and obliging. The room was large, pretty and meticulously cleaned twice daily, the jacuzzi bath (which i believe features in every room) was a lovely touch. The food was abundant and very fresh and tasty. The pools and swim up bars were very inviting. All in all I do not have one bad thing to say about the place. We loved it and would recommend it to anyone. The extra credits you get is great added value, which can be used for fun activities like dolphin swims, water sports, excursions etc. We thought the dolphin swim was amazing. To sum up, Moon Plalace is a fantastic and we had a fabulous holiday.

The best thing about my stay was...

The service and the facilities