016 950 989 - Sales ( 8am - 11pm)
016 950 980 - Customer Service ( 8am - 6pm)

At a Glance

TripAdvisor Traveller Rating
Based on 3386 Reviews
4.5

Recommended for

  • Central location
  • Family friendly
  • Great service
  • Luxury
  • Quiet
TripAdvisor Traveller Rating
Based on 3386 Reviews
4.5

Recommended for

  • Central location
  • Family friendly
  • Great service
  • Luxury
  • Quiet

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

Overview

Located just 10 minutes from the city centre, main shopping area, outdoor markets, restaurants & bars and a only 5 minutes from the marina, the emblematic Pestana Carlton Madeira Ocean Resort Hotel is built on a cliff-top in one of the most privileged spots in Funchal. The hotel affords direct access to the sea and spectacular views over the bay. The Pestana Carlton Madeira Ocean Resort Hotel features spacious rooms tastefully decorated and beautifully appointed with high quality bedding and amenities, guest oriented services and facilities equipped to the last detail to ensure your utmost comfort and carefree vacation in this perfect island setting. The Pestana Carlton Madeira has a total of 287 standard, superior rooms and suites, most of them with balcony and views over the sea or mountains.

N.º RNET 3978

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

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Facilities

Hotel facilities

Wifi

  • Internet access - wireless
  • Free WiFi - Public Areas

Pool and Wellness

  • Gym
  • Spa and wellness centre
  • Swimming Pool - Kids
  • Swimming Pool - Outdoor
  • Steam room
  • Massage
  • Swimming Pool - Indoor
  • Sauna

Activities

  • Hair salon
  • Arcade Games
  • Billiards or pool table
  • Ballroom(s)
  • Tennis on site
  • Library

Food & Drink

  • Coffee shop or café
  • Bar / Lounge
  • Poolside bar
  • Room service
  • Free breakfast
  • Restaurant

Services & Shops

  • Medical assistance available
  • Event catering
  • Tour assistance
  • Concierge desk
  • Currency exchange
  • Dry cleaning/laundry service
  • On-site medical assistance available
  • Car rental
  • Beauty services
  • Laundry facilities
  • Babysitting (Surcharge)
  • Wedding services

General Info

  • Security guard
  • Fireplace in lobby
  • Total number of rooms 286
  • Suitable for children
  • No- smoking property
  • Conference center
  • Shoe shine
  • JCB International
  • Check-out by noon
  • Shopping on site
  • Gift shop
  • Check-in time starts 2:00 PM
  • Elevator/lift
  • Multilingual staff
  • Photocopy machines
  • Minimum check-in age 18
  • Television in lobby
  • Small pets only
  • 24-hour front desk
  • Number of floors 15
  • Marina on site
  • Pets accepted

Room facilities

Room Amenities

  • Minibar
  • Sewing kit
  • Hair dryer
  • Coffee/tea maker
  • In-room safe
  • Clock radio
  • Iron/ironing board (on request)
  • Alarm clock

Internet, TV & Phone

  • Satellite television service
  • Phone
  • Direct-dial phone

Rooms & Comfort

  • Window opens
  • Sea view
  • Balcony
  • Maximum number of pets per room 1
  • Extra towels/bedding
  • Cribs/infant beds available on request
  • Desk
  • Air conditioning
  • City view
  • Cribs/infant beds available

Bath & Shower

  • Private bathroom
  • Bidet
  • Slippers
  • Shower only
  • Shower/bathtub combination
  • Bathtub only
  • Bathrobes
  • Complimentary toiletries
  • Handheld showerhead

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK + 0 Hour
  • Currency € Euro
  • Plug

Location

map
map

Attractions Nearby

  • CR7 Museum 0.21 miles
  • Madeira Casino 0.32 miles
  • Barreiros Stadium 0.43 miles
  • La Vie Shopping Center 0.53 miles
  • Funchal Municipal Garden 0.69 miles
  • Santa Clara Monastery 0.72 miles
  • Arcadas Sao Francisco Shopping Center 0.73 miles
  • Museu da Madeira Wine Company 0.73 miles
  • Frederico de Freitas Museum 0.74 miles
  • Museum of Natural History 0.74 miles
View More

Resort Info

Funchal

Funchal, Madeira

Hotels and apartments in Funchal The heart and capital of Madeira, Funchal a popular holiday destination, known for its exotic gardens, sub-tropical...
Read more about Funchal

Madeira

Madeira Island is part of a small group of Portuguese Islands located in the North Atlantic Ocean, most famous for its Madeira Wine. The island is...
Read more about Madeira

Pestana Carlton Madeira Ocean Resort Hotel Reviews

TripAdvisor Traveller Rating
Based on 3386 Reviews
4.5

Recommended for

  • Central location
  • Family friendly
  • Great service
  • Luxury
  • Quiet
  • Customer Reviews
  • TripAdvisor Reviews

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8/10 Great

28 November 2018

Great Location to catch the winter sun and nr. Funchal

Large rooms with good room servicing. Breakfast coffee is a complete disaster area. Food is mostly bland but copious quantities. (Breakfast in an Opan, if you want a Madeiran experience i.e. fresh orange juice.) Most guests are after a tourist experience.

The best thing about my stay was...

Pool Facilities and garden setting are the best features
7/10 Good

15 October 2018

Prestana Carlton

Nice hotel. Comfortable rooms. Vast amount of food for all inclusive. Most staff were lovely but a few were actually abrupt and didn't seem to care about customer care

The best thing about my stay was...

The views of the Atlantic were beautiful
9/10 Fantastic

26 December 2017

Great value

Nice clean room, amazing views from our 17th floor balcony. Staff were friendly and helpful.

The best thing about my stay was...

The room and the breakfast
9/10 Fantastic

13 December 2016

Highly recomnended

As you would expect from the Pestana group, the hotel was superb. With friendly staff, good food and a great location, we would thoroughly recommend this hotel.

The best thing about my stay was...

Spacious room and sea view
10/10 Amazing

14 February 2016

Great for the money

Great location, loads of amazing restaurants nearby. Salt pool and sea access fantastic, though often too rough to get in the sea. Breakfasts best we've had on the island. Wifi slow at best, gym very poor condition. Indoor spa needs refurb. However, overall a great stay.

The best thing about my stay was...

Salt water pool
10/10 Amazing

16 November 2015

Modern and beautifully tranquil hotel.

This was pour first visit to a Pestana hotel and we thoroughly enjoyed the experience, but would recommend not staying half-board, as the Pestana group has some excellent restaurants at their other hotels, which if you buy vouchers or pay at each venue are very reasonably priced. My daughter stayed at the Pestana village hotel, which has more of a colonial feel about it, and the restaurants and bars are excellent with excellent service. The hotel is very much up to 4/5 star standard, and we shall look to returning there soon.

The best thing about my stay was...

Most of the service, food and fantastic faciliies.
8/10 Great

22 August 2015

Pestana Carlton

Pestana Carlton Madeira

The best thing about my stay was...

Location
10/10 Amazing

27 July 2015

Fantastic Holiday

Spent a week here from July 18th, weather was fantastic and Hotel offered a great location from two out door swimming pools, two indoor, direct access to sea as well as diving school on doorstep. Buffet breakfast was lovely and we found the staff to be all helpful from Jose at the entrance to our favourite cocktail maker in the Terrace Bar. Old Town Funchal worth the walk, taxi rank right on doorstep. Rooms were spacious and bathrooms modern great hotel.

The best thing about my stay was...

The view from the rooms, terrace and bars.
8/10 Great

22 June 2015

Pestana. Carlton maderia

Lovely hotel, clean and modern. Staff friendly and helpful

The best thing about my stay was...

Facilities at the hotel
10/10 Amazing

09 June 2015

Excellent overall

We had a wonderful stay at this hotel. Staff were always as they should be, rooms were spacious, clean and tidy, room service good, breakfasts excellent. Excellent snack food at the adjoining 'the pub' at a very reasonable price.

The best thing about my stay was...

everything- the best holiday we have had