Sofitel So Mauritius Bel Ombre, Bel Ombre
Sofitel So Mauritius Bel Ombre Reviews
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22 July 2015
Best hotel experience so far..
Lorraine Powell, Waltham Abbey, Essex
From the moment we booked this hotel the service we received was impeccable. Every effort was made to make us feel that nothing was too much to ask. All my queries were answered quickly and with a personal touch. When we arrived we were shown to a meeting area where we were greeted and given a drink and cold towel and told that we would be collected shortly and taken straight to our room to be settled in. We were collected within 5 minutes and taken to our room in a type of golf buggy. We were then given a complete tour of the room and shown where everything was and how everything worked. We were approached soon after by Dinesh our butler who explained that he was there to see to all our needs and to help with anything we might need. Every single member of staff from cleaners to the Manager of the hotel took time to speak to us and ask how our day was. We were greeted by all staff personally by our name and asked if we were ok and if there was anything else we needed. Day trips which we booked through the hotel were well organised and the drivers very helpful and informative. The room was amazing, we have stayed in several 5* hotels around the world and the room and the hotel were excellent by comparison. The style of the hotel is very modern, luxurious and relaxing and everything was extremely clean and well kept. The beach in front of the hotel was beautiful, and there were more than enough places to sit and relax either on the beach or on the grounds of the hotel. The location of the hotel is well situated for site seeing and we recommend a tour around the South side of the island visiting the tea factory and national park, water falls etc. We also made use of the spa and the treatments were first class and the staff very friendly and professional. At the end of our stay we were asked if we would like a special meal cooked for us in the restaurant and this was extremely appreciated and heartfelt. The food during our stay was excellent in both the restaurants and the bar. In the evenings the bar staff were so friendly and there was some entertainment in the bar on some nights which was good. The drinks and food in the hotel was expensive and it would be worth thinking about all inclusive instead of half board which is what we had booked. On the last night all the staff we had had the pleasure of getting to know wished us a good journey home and we were given a parting gift from the Manager as a thank you for staying with them. We would definitely recommend this hotel and Mauritius to anyone either families or couples like ourselves. Thank you So Sofitel x
The best thing about my stay was ...
Service and accommodation